Terms and Conditions

Terms and Conditions

Agreement to Terms of Use

These Terms of Use govern your use of The Toy Rental Club service and website. By using, visiting, or browsing The Toy Rental Club website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms of Use, you should not use The Toy Rental Club service or website. These Terms of Use are an ongoing contract between you and The Toy Rental Club and apply to your use of The Toy Rental Club service and website.

Amendments to Terms and Conditions

The Toy Rental Club Pte Ltd. reserves the right to make changes to the Terms and Conditions from time to time, at its own discretion, without prior notice.

The Rental Service

The Toy Rental Club is both an online service as well as a walk-in toy rental store providing its customers with access to a wide and comprehensive range of stimulating and unique toys for kids, from newborns - 6 years old. Our toys are focused on promoting fine and gross motor, sensory, cognitive and emotional development.

Note that “the rental date” starts from the day the customer reserves the toy for collection from our Club/Office or the toy/s is/are delivered.

Our toys can be rented by customers for any length of time, from as short as an hour to as long as a  week, a month etc.

  1. Before the customer decides to send us a rental request, we expect him/her to read or have read the terms and conditions in full carefully. If you disagree with the terms and conditions, then you should not go ahead with the rental request. If you agree however, then you can do the following. 
  2. Browse the website and make a selection of the rental items required. 
  3. Using our email address, send us an email with your selected item list, stating your full name and address as on your IC card/Passport and your contact number. 
  4. In the email, state your preferred rental dates and length of time you want to keep the toys for. 
  5. Once we receive your request, we will send you a quotation, invoice or simply answer your queries.

Rental Fees

We rent out toys for whatever length of time a customer wants. The minimum rental charge is daily/weekly (up to 7 days). Rentals that are less than a month will be charged at prorated rates set by The Toy Rental Club management, except (car seats, strollers, cots, carriers and related items), which will be charged at weekly or monthly rates respectively.

The Toy Rental Club reserves the right at its sole discretion to amend the rental fees of toys and services from time to time without prior notice.

The rental cycle is set as follows:


Note that the time of day toys get rented, collected, delivered, returned or picked up does not apply.

Deposit Fee

The Toy Rental Club takes a one off refundable deposit fee of $50 from every customer for all current and future rental transactions. The deposit fee will be refunded if or when the customer ceases to use our rental services. This deposit will be refunded in the form of cash if the customer is present at the Club/Office or by cheque mailed to your correct address.

Cheque refunds will only be made to customers who provide their full names and correct mailing addresses. Cheques that are issued in the wrong name which the customer will have provided, or are returned in the post due to incorrect address which the customer has provided will not be re-issued or reposted. But the customer can come to the office and receive a refund in cash or corrected cheque or the customer can send us a self addressed postage paid envelope for reposting a returned cheque.

Delivery and Return of Rented Toys

Delivery and return of toys is done by our dedicated team of delivery men. We reserve the right to process orders, allocate toys and schedule deliveries and pickups to and from our customers in any manner that we, in our sole and absolute discretion, determine. In addition, we will, in our sole and absolute discretion, determine the quantity of Toys we purchase of any brand or type. As a result of the operational practices described in this section, we may have to offer the customer an alternative toy to the one requested.

All balances or full rental mounts owed to the Toy Rental Club will be collected by the delivery men on delivery in CASH ONLY. Please note that the delivery team does not give refunds for the refundable deposit; the Toy Rental Club administrative team deal with this.

Cleaning of Toys

The Toy Rental Club takes the health and safety of your children very seriously.  As such, we use 100% all-natural antibacterial cleaning products to clean the toys.

Rental Renewals

All rental renewals will be done via email or in person, if by email, you are required to quote your invoice number. In the event that you have lost or forgotten your invoice number, you are required to provide the correct name used on the previous rental. You will then receive a new invoice with details of how to make payment.

Refund/Cancellation

You may cancel your reservation or rental at anytime, but before you do, note the following:

WE DO NOT PROVIDE REFUNDS OR GIVE CREDITS FOR ANY PARTIAL-RENTALS OR FOR TOY ITEMS NOT USED OR PLAYED WITH.

Payment

By using The Toy Rental Club service, you are expressly agreeing that we are permitted to charge you for the rental and rental extensions. Additional charges you may incur will be in connection with damaged toys, toys that are returned very dirty, purchase of new or used toys and any service level changes you request. Customers can use one of the following methods to make payment for rentals:


You are required to let us know once you have made the payment so that we can check and confirm, your payment transaction needs to be easily identifiable for quick processing.

Payments charged for damaged toys are required to be settled within 14 days from the date of the invoice; late payments will incur a 12% interest charge per day.

Damaged Toys

In the event that a toy is broken upon delivery or self-collection (before the customer leaves the office), our delivery crew will contact us immediately or the customer should notify us immediately for a replacement toy or refund for those who receive deliveries. If you do not contact us, we will assume the toy was/were damaged by the customer, and a charge for the full retail value replacement will be issued.

For self-collecting customers, every toy will be checked in your presence before it’s rented, if it is returned damaged, the customer will be charged the full retail value.

All inflatable toys delivered by our delivery crew will be inflated for the customer in their presence. Once our delivery crew leave, any damage that occurs after, the customer will be responsible and charged the full retail value.

Lost or missing Toys

In the event that a toy is lost or stolen while in the care of the customer, the customer will be charged the full retail value for the replacement of the toy.



Returning Rented Toys

All rented toys are given a due date which the customer can located at the bottom right hand corner of the invoice together with the length of rental and the overdue amount. Note that the overdue charge is per day and it starts the date after the due date noted on the invoice. The overdue charge is set by the Toy Rental Club management, not the customer so if in doubt, contact The Toy Rental Club management and provide your invoice number or rental name and we will give you the amount.

All toys that are returned have to be checked by the administrative staff for any damage or level of dirt. Please be prepared to wait when you return the toys as this takes time. For those customers returning inflatables, you have two options:


All toys rented out in bags, containers, boxes or wrappings, should be returned in their respective containers. If a toy/s is/are returned without the respective bag, container, box or wrapping, the customer will be charged for a new box, container, bag or wrapping for the toy/s; amount which will be retail value set by the company.

All toys rented out to customers are cleaned and sterilized beforehand. All toys should be returned cleaned by customers as they were received. Toys returned dirty will incur a charge as follows:

Disclaimers of Warranties and Limitations on Liability

The Toy Rental Club SERVICE, INCLUDING ALL FEATURES ASSOCIATED THEREWITH, THE website AND ITS CONTENTS ARE PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO The Toy Rental Club SERVICE, THE website AND ITS CONTENTS. We assume no liability or responsibility for any errors or omissions in the content of the Toy Rental Club website, any failures, delays, or interruptions in the availability of toys, delivery of any content contained on the Toy Rental Club website, any losses or damages arising from the use of the content provided on the Toy Rental Club website, or the Toy Rental Club service. TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not represent or guarantee that your use of the service will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by us or our authorized representative shall create a warranty or otherwise constitute a representation binding upon The Toy Rental Club or its affiliated parties. In no event shall The Toy Rental Club Pte Ltd., its directors, officers, or employees be liable (jointly or severally) to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, profits, business interruption or any other commercial damages or loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the Toy Rental Club website, its contents or our service, including any features associated therewith.

Standard Hold Harmless Agreement

FOR GOOD AND VALUABLE CONSIDERATION, the customers of The Toy Rental Club jointly and severally agree to indemnify and hold harmless The Toy Rental Club and all employees therein from any claim, action, liability, loss, damage or suit, arising from the following: Any injury incurred by broken or whole toys received from The Toy Rental Club and any corruption on any electronics used to access the Toy Rental Club website.

Use of Information Submitted

The Toy Rental Club Pte Ltd., is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to The Toy Rental Club ("Content"), including, without limitation, responses to questionnaires or through postings to the Toy Rental Club website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Toy Rental Club website or other websites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future. Please note The Toy Rental Club does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to The Toy Rental Club. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against The Toy Rental Club and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent. In light of operational constraints, The Toy Rental Club is unable to return any personal Toys, CDs, DVDs or other items submitted to The Toy Rental Club. We apologize for any inconvenience and encourage you to be careful in returning items to us. By becoming The Toy Rental Club customer, the customer grants The Toy Rental Club sole ownership of any correspondence between the parties for The Toy Rental Club's use at its sole discretion.

Your Conduct on the Toy Rental Club Web Site

By accessing the Toy Rental Club Web site, you agree to use the Toy Rental Club service, including all features associated therewith, the Website and its content in accordance with all applicable laws, rules and regulations. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Toy Rental Club Web site. You also agree not to interfere with the servers or networks connected to the Toy Rental Club Web site or to violate any of the procedures, policies or regulations of networks connected to the Toy Rental Club Web site. You also agree not to impersonate any other person while using the Toy Rental Club Web site, conduct yourself in a vulgar or offensive manner while using our service, or use the Toy Rental Club Web site for any unlawful purpose.

Right to Terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever. Limitations on Use unless otherwise specified, the content on the Toy Rental Club Web site is for your personal and non-commercial use. You may not download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Toy Rental Club Web site without our express written consent. The Toy Rental Club does not promote, foster or condone the copying of DVDs, digitally delivered content, or any other infringing activity. Sale of Previously Used Toys We offer select toys for sale through our Web site. The toys available for sale will change from time to time and are subject to continued availability.

Buying Toys

The Toy Rental Club sells certain (New & Used) toys that are part of the rental program. Rental csustomers receive 10% discounts on used toy purchases, no limit. To purchase, send us an email or visit our office. Please note that no toy will be sold without the full amount being paid in advance. If you require delivery of the item, additional delivery charges will be added.

Links to Other Sites

The Toy Rental Club web sites has some hyperlinks and banners to other Web sites that are not controlled by, or affiliated with, The Toy Rental Club Pte Ltd. In addition, other Web sites may link to the Toy Rental Club Web site. The Toy Rental Club has not reviewed these Web sites and is not responsible for the content or privacy policies of these Web sites. The Toy Rental Club Web site contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavor to associate with reputable sites, The Toy Rental Club cannot be responsible for the information handling practices of these other sites.

Toy Care Policy

Treating our toys gently and keeping them in the best possible shape is an essential part of the Toy Rental Club Program. Customers must adhere to the following Toy Care Policies:

Amendments to This Policy

As we update and expand our services, we will from time to time make changes to this policy without prior notice. You should therefore check the policy regularly for any updates that will have been made. Like our Terms and Conditions, of which this policy is a part, your use of The Toy Rental Club Web site or continued use of our service means that you agree to be bound by such changes.